WARRANTY，RETURN & REFUNDS

Thank you for shopping at ergovoyagecoltd.com. We are committed to providing high-quality gaming chairs and a worry-free shopping experience across Europe.

1. Warranty Policy

All our gaming chairs come with a 2-year limited warranty covering manufacturing defects.

What is covered:

  • Structural defects (frame, base, wheels)

  • Faulty mechanisms (recline, height adjustment, tilt)

  • Material defects not caused by misuse

What is not covered:

  • Normal wear and tear

  • Damage caused by improper use, accidents, or modifications

  • Cosmetic damage after use (scratches, stains, etc.)

If you believe your product is defective, please contact us with photos or videos for assessment.

2. Returns & Exchanges (Free Returns)

We offer free returns and exchanges for all orders within Europe.

Return Conditions:

  • Items must be returned within 30 days of delivery

  • Product must be in original condition and packaging

  • All accessories and parts must be included

How to Request a Return:

  1. Email us at ergovoyage-eu@outlook.com

  2. Provide your order number and reason for return

  3. Our support team will guide you through the return process

We will provide a prepaid return label where applicable.

3. Refunds

Once we receive and inspect your returned item:

  • Refunds will be processed to your original payment method

  • Processing time: 5–10 business days

  • You will receive a confirmation email once the refund is issued

4. Exchanges

If you wish to exchange your item (e.g. different model or color):

  • Contact us within the return period

  • Exchanges are subject to stock availability

  • We will arrange the replacement shipment after the original item is returned or as advised

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery

  • Provide clear photos or videos

  • We will offer a free replacement, exchange, or full refund

6. Order Cancellation

  • Orders can be cancelled before shipment for a full refund

  • If the order has already been shipped, please follow the return process

7. Contact Us

For any warranty or return inquiries, please contact:

Email: ergovoyage-eu@outlook.com
Website: ergovoyagecoltd.com

We aim to make your experience with ergovoyagecoltd.com simple, reliable, and risk-free.